FAQs

Depending on your area and currency, you may pay for your purchases using one of the various payment options available. At the payment step of your order, you can confirm all of the options accessible to you.

You will be notified right after the money has been received. It normally takes only a few minutes. If you are having any issues, please make sure to contact our support team.

We provide two types of refunds. Balance in-store: It may be used as a full or partial payment option on any transaction on our platform and appears instantly after being issued in the Balance section of your account. Refund by the original payment method: Once it is sent, it may take several days for the payment to be registered on your account.

Gametraderhub is taking every precaution to protect your personal and financial information. Please remember that we do not maintain a record of your payment information. Furthermore, Gametraderhub takes all essential precautions to avoid fraudulent operations.

Your current selling tier determines the review timeframe. It is based on your quarterly performance and includes the following fees: commission, offer promotion, price change charge, payout conversion cost, and refund fee. Please contact our Customer Support to determine when your account will be reviewed.

There might be various reasons for your order's "canceled" status. The payment gateway refused the transaction. Unfortunately, your order will not be fulfilled. In this situation, the payment processor must refund the funds within a few business days. The order is placed on "hold" if it was canceled at your request or if we did not get a response from you. In such a case, you either already have the money or will get it via the original payment method you used to place the transaction. If you have any problems canceling your order, please contact our Customer Support.

Your order's "accepted" status suggests that it will be finished shortly. If you have any more questions or concerns, please contact our Support Team.

Please double-check that you provided the proper email address when placing your order, and check your spam folder. You may also go to your GameTraderHub account's Purchases area and check the Orders tab to see if the order was appropriately placed.

One of the objects you specified may have an issue, or we may have taken action to safeguard your account's security. Please contact our Customer Support team; we will do our best to assist you as quickly as possible.

Even if the key field includes an incorrect date, you may be sure the pre-order will be delivered by the release date mentioned on the product page.

Gametraderhub only sends digital keys. All digital items (games and software) may be located on the Games tab to help you find them. All digital products are sent to your Gametraderhub account's Purchases area within minutes.

The Seller most likely made an error. Please contact our Customer Support Team; we will do everything possible to resolve the matter as soon as possible!

Yes. You are encouraged to contact our Customer Support with any thoughts or comments you would like to offer with Gametraderhub and questions.

According to the law, the buyer's invoice must include the Seller's details for proper accounting. The guidelines stipulate what information must be provided, including the Seller's name, legal form, tax identity numbers, address, and country. The document is only valid with this information.

Gametraderhub products are sold all over the world. Thus, there is always rivalry among suppliers to provide the greatest value to clients. Our sellers are subjected to a verification process to verify that the items are genuine and authentic. We constantly monitor deals and items on our website to provide the best service possible.